Sending Domain
Set up a custom sending domain to send newsletters from your own email address, and manage the sending identities that appear in the "from" field.
Why a custom sending domain?
By default, Nashra sends emails from a shared sending domain. That works, but recipients see a "via" notice and inbox providers treat shared domains more cautiously.
A custom sending domain lets you send from your own — like newsletter@yourdomain.com — for:
- Stronger branding (no "via shared.nashramail.com")
- Better deliverability (you build your own sender reputation)
- Multiple identities (different senders for different newsletters or team members)
Custom sending domains are available on paid plans.
Connecting your sending domain
Setup uses the same flow as Custom Domains. Briefly:
Open Settings → Domain
Click Add Domain.
Enter your domain
Type the domain you'll send from — e.g., yourdomain.com.
Configure DNS
Use Domain Connect for one-click setup if your registrar supports it, or copy the records and add them manually. You can also email the records to your IT admin.
Wait for verification
DNS propagation typically takes minutes; can take up to 24 hours. Click Refresh to re-check.
Create a sending identity
Once verified, set up your "from" address — e.g., newsletter@yourdomain.com.
What the DNS records do
You don't need to understand the details — copy and paste them — but here's what's happening:
- SPF — Authorizes Nashra to send on your domain's behalf.
- DKIM — Cryptographically signs every email so providers can confirm it really came from you.
- DMARC — Tells providers what to do if SPF or DKIM checks fail.
All three together are what serious inbox providers expect from any legitimate sender.
Sending identities
A sending identity is the name and email address recipients see in the "from" field. Each workspace can have several.
Creating an identity
In Settings → Domain, click Add Identity (or create one from the email send dialog). Each identity has:
- Sender name — The display name (e.g., "Mo from Nashra")
- Sender prefix — The email local part (e.g.,
newsletter,hello,mo) - Domain — Your verified custom domain (or the shared default)
- Reply-to — By default, replies go to the sending address. Set a different one if you want.
Default identity
One identity is your workspace default — used for new sends unless you pick another. Change the default from the identity's menu.
Per-team-member identities
On team plans, each team member can have their own identity (mo@yourdomain.com, lina@yourdomain.com). Email addresses must be unique within the workspace.
Choosing per email
In the send dialog, pick which identity to use for that send. Useful when one team handles several newsletters under different "from" addresses.
Deleting an identity
Open the identity's menu and choose Delete. Any scheduled campaign using it will need to be reassigned to a different identity before it sends.
Email tracking
Once your domain is verified, you can toggle open tracking and click tracking on or off per domain. After enabling tracking, Nashra issues a tracking SSL certificate for your domain — usually a few minutes.
Account health
The Account Health card on Settings → Domain summarizes your sender reputation over the last 30 days, based on bounce and complaint rates:
- Healthy — No issues. Keep it up.
- Warning — Bounce or complaint rate is elevated. Clean your list and review your acquisition sources.
- Critical — Sending is throttled or paused to protect your reputation. Recovery is automatic as old sends age past the 30-day window — but you should fix the source of the problem (cold list imports, mismatched sign-up expectations, etc.).
Removing a sending domain
Open the domain menu in Settings → Domain and choose Remove. Identities linked to the domain are deactivated; the domain itself stops handling sends immediately.
Last updated 3 weeks ago
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