Sending Domain

Why use a custom sending domain?

By default, Nashra sends emails from a shared domain. A custom sending domain lets you send from your own — like newsletter@yourdomain.com — for better deliverability and stronger branding.

Setting up your sending domain

DNS records

Nashra provides the records to add at your registrar. You don't need to understand the technical details — just copy and paste them into your DNS settings.

• SPF — Tells email providers Nashra is allowed to send on your behalf
• DKIM — Adds a digital signature proving emails come from your domain
• DMARC — Tells providers what to do if a check fails

If verification fails

• DNS records copied exactly as shown?
• No conflicting records for the same hostname?
• Enough time for propagation? (up to 24 hours)
• Click Refresh Connection in domain settings to re-check

Author identities

Author identities control the name and email that appear in the "from" field of your newsletters.

Creating an identity

Go to any email's sending options and click to manage identities, or create one when composing an email. Each identity has:

• Sender name — The display name recipients see (e.g., "John Doe")
• Send from — The email address, built from a prefix and domain suffix (e.g., john @ yourdomain.com)
• Reply-to address — By default, replies go to the sending address. Uncheck "Send replies to same address" to set a different reply-to email.

Shared vs. custom domain

• Shared domain — Available on all plans. Sends from Nashra's shared domain (e.g., john@shared.nashramail.com). Works out of the box but may have lower deliverability.
• Custom domain — Available on paid plans. Sends from your verified domain (e.g., john@yourdomain.com). Better deliverability and branding.

Managing identities

• Set as default — One identity is the default for all new emails. Change it from the identity's menu.
• Multiple identities — Create identities for different purposes (newsletter, team updates, personal). Choose which to use for each email.
• Team members — Each team member can have their own author identity with a unique email address.
• Delete — Remove an identity from the menu. Scheduled emails using it will need to be updated with a different sender.

Email tracking

Once your domain is verified, you can enable open tracking and click tracking to measure email performance. After enabling tracking, Nashra generates an SSL certificate for your domain — this may take a few minutes.

Toggle tracking on or off from the domain settings page.

Account health

The domain settings page also shows your Account Health — a summary of your sending reputation based on bounce and complaint rates over the last 30 days.

• Healthy — No issues. Keep up the good sending practices.
• Warning — Bounce or complaint rate is elevated. Clean your list.
• Critical — Sending is blocked due to high rates. Recovery is automatic as old sends age past the 30-day window.

Removing a domain

Open the domain menu next to the URL in domain settings and select Remove Domain. Existing author identities linked to that domain will be deactivated.