Sending Domain
The Setup guide for sending email from your own domain — the exact DNS records Settings → Domains asks for (DKIM TXT at …_domainkey.mg, SPF TXT at mg, tracking CNAME at email.mg, DMARC TXT at _dmarc.mg and _dmarc, plus the website records on Publisher), how to add them in your DNS panel, fixing records that won't verify, and choosing your sender: the "Send from" address, reply-to, shared vs custom domain, and each teammate's sender.
Why send from your own domain?
By default, Nashra sends from a shared domain, shared.nashramail.com. Inbox providers treat shared domains more cautiously. Sending from your own domain — newsletter@yourdomain.com — gets you:
- Stronger branding: your domain, not a shared one, in every inbox
- Better deliverability, because you build your own sender reputation
- Replies that can come straight back to your address
A custom sending domain is available on Newsletter and Publisher — see Plans & Billing.
This is the Setup guide linked from Settings → Domains. For everything else on that page — your Nashra subdomain, website hosting, tracking certificates, and sending health — see Custom Domains.
Set up your domain
Add your domain
In Settings → Domains, under Custom domain, type your domain — yourdomain.com or a subdomain like blog.yourdomain.com — and click Add domain. See Adding a custom domain.
Open your DNS provider
Nashra detects who runs your DNS and links to it from the setup banner. Expand How to add this in your provider for step-by-step instructions. If your provider supports it, Auto-configure in the domain's ⋮ menu adds the email records for you. If someone else manages your DNS, use Forward records to email them the setup.
Add each record
For every record in the table, create a new DNS record with the same Type, paste the Host exactly as shown, and paste the Value. Click a host or value in Nashra to copy it.
Wait for the checks
While the page is open, Nashra checks every 30 seconds and records turn green as they land. Click Verify DNS records to check right away. DNS changes can take up to 48 hours.
The records
Settings → Domains shows every record with its own values — always copy from there. Here's what to expect, with hosts written the way they appear in the app for yourdomain.com:
| Group | Type | Host | Value looks like |
|---|---|---|---|
| Domain verification | TXT | …._domainkey.mg — for example mx._domainkey.mg | k=rsa; p=… — a long signing key |
| Email sending | TXT | mg | v=spf1 include:… ~all |
| Email sending | CNAME | email.mg | A hostname — this powers click and open tracking |
| DMARC (recommended) | TXT | _dmarc.mg | v=DMARC1; … |
| DMARC (recommended) | TXT | _dmarc | v=DMARC1; … |
The email records always sit on your root domain, even when you connected a subdomain like blog.yourdomain.com. In that case, the second DMARC record's host becomes _dmarc.blog.
On Publisher, a Website group is added until your site connects:
| Connected as | Type | Host | Value |
|---|---|---|---|
| Root domain | A | @ | An IP address |
| Root domain, optional | CNAME | www | A hostname — redirects www to your root domain |
Subdomain, for example blog.yourdomain.com | CNAME | blog | A hostname |
| Either, only if shown | TXT | As shown | A code that confirms you own the domain |
Before you save
- Paste short hosts as shown. Most DNS panels add your domain to the host for you. If yours asks for complete names, click Show full hostnames in Nashra.
- On Cloudflare, set each record to DNS only (grey cloud).
- No MX records needed. Nashra only sends — it doesn't receive mail for your domain — and the email records live on
mg, so your existing mailboxes aren't touched. - Already have a DMARC record at
_dmarc? Keep yours and skip that one. Two DMARC records at one name cancel each other out.
The progress banner — "2 of 4 verified" — counts the records you must add. DMARC and the optional www record don't count toward it.
When a record won't verify
Nashra checks each record directly against your domain's own nameservers, so it can tell you what's wrong instead of just "Pending":
- Not found — nothing is at this host yet. Normal for a while after you add it.
- Wrong name — the value is right, but the host is one level too deep, like
mg.yourdomain.com.yourdomain.com. Your panel added your domain to a host that already included it. Change the Host field to the short host shown. - Wrong value — something else is at this host. Replace it with the value shown.
- Duplicate — two SPF or two DMARC records at the same host. Inboxes ignore them entirely when duplicated. Merge SPF into one record; delete all but one DMARC record.
A We found the problem banner above the records names each fix. See Record statuses for the full list.
Once your domain verifies
- Your senders move over automatically. Every sender on the shared domain switches to the same address on your domain:
newsletter@shared.nashramail.combecomesnewsletter@yourdomain.com. - Email tracking turns on. Opens and clicks are tracked through the
email.mgrecord. If that record is still missing, a Tracking record stays on the page after verification — add it and click Check again. See Email tracking and its certificate.
Your sender
Your sender is the name and address subscribers see in the "from" field, plus where their replies go. Each person on your team has their own.
Setting your sender
You can set it in three places:
- Settings → Account — your Send from address and Replies to. The Display name there is your account name, the one the sidebar shows. It doesn't change the sender name subscribers see.
- The send dialog — next to Sending as, click Edit (or Add if you haven't set one up). The Add a sender dialog asks for a Sender name, a Send from address, and where replies go.
- Settings → Team — the workspace owner can edit a teammate's Sender identity from their Edit menu. New teammates pick theirs when they accept an invitation. See Team & Roles.
Choosing the address
The Send from address is a prefix you type — newsletter, hello, mo — plus a domain you pick from the list:
shared.nashramail.com— always available.- Your verified custom domain.
- If you connected a subdomain like
mail.yourdomain.com, its root domain —yourdomain.com— is offered too.
The prefix uses lowercase English letters, numbers, dots, hyphens, or underscores. The sender name can be in any language. Each address can belong to only one sender. Pick Connect a domain at the bottom of the list to jump to Settings → Domains.
Replies
On your own domain, replies go back to the sending address unless you set a different Reply-to. The shared domain can't receive replies, so a reply-to address is required when you send from it — Nashra fills in your login email to start.
How many senders you can have
Free workspaces get 1 sending identity; Newsletter and Publisher get 3. See Plans & Billing.
Senders are also what an automation's Author picker offers — see Automations.
If your plan changes
If your plan stops including a custom sending domain, Nashra moves your senders — and unsent campaigns and live automation emails — back to the shared domain within about an hour, so nothing fails to deliver. Nothing is deleted: upgrade or reactivate and they move straight back. See If your plan lapses.
Removing the domain
Removing the domain from Settings → Domains stops email on it straight away. Before your next send, change your Send from address — and any teammate's — to another domain, such as shared.nashramail.com. See Removing a domain.